Privacy Policy

This privacy policy aims to set out how Kates Skates uses and protects any information provided to us when you use the website.

Kates Skates are committed to ensuring that your privacy is protected at all times. If you are asked to provide certain identifiable information when using this website, this will be used in accordance to this privacy statement and in line with data protection regulations and GDPR.

In no way will any information that you provide be exploited within the company, and rest assured that our customer information will never be sold on. This includes any information gathered via email, or postal addresses. It is important to note, that contact information may be disclosed to law enforcement agencies should it be deemed necessary.

How Do We Protect Your Information?

The Kates Skates website is secured using a Digital Certificate. This ensures that all information sent to us online will be encrypted. If you wish to view our site certificate, please click the padlock at the top of your browser upon reaching the checkout screen. All credit information is transferred via Secure Socket Layer (SSL) technology, which is then encrypted into our payment gateway providers database. This database is only accessible to those authorized with special access rights and are required to keep all information confidential.

What Data We Collect:

In order to fulfil our lawful commitment of fulfilling customer orders we may collect the following information:

• Customer/Recipient Name
• Email Address
• Phone Number
• Delivery Address

This information is securely stored within our encrypted database and is stored for no longer than two years. Data is kept for this period due to warranty requirements, and in case of any product recall requirements.

Membership Details

If you sign up to become a Kates Skates member, you have the option of opting in or out of our marketing campaigns – just look for the tick box within your account details page. Our marketing campaigns are infrequent, and will include new products or discounts and promotions which you may be interested in. You can opt in or out of receiving these at any time. If you have any problems opting in or out, you can write to us or email data@kateskates.co.uk

Links To Other Websites

Occasionally, our website may contain links to websites and online content which we feel may be of interest to our customers. However, it is important to note that if you choose to visit any of these external sites, Kates Skates has no control over that website. Therefore, we cannot be held responsible for the protection and privacy of any information provided by you whilst visiting external sites. Kates Skates advises that customers exercise caution when visiting external websites and look at the privacy statements on those websites.

Controlling Your Personal Information

You are in full control of the collection and use of your personal information in the following ways.

• On any form you are asked to complete, there will be a tick box allowing you to opt in or out of direct marketing.
• If you have previously agreed to direct marketing, you may change your mind at any time either by writing to us or emailing data@kateskates.co.uk who will ensure your information is removed from our database.

Kates Skates will not sell, distribute, or lease your personal information to third parties. In some cases, your contact details may be passed on to our couriers if there are any complications with your parcel delivery in order to allow the driver to get in touch with you. Or, in exceptional circumstances our drop shippers (suppliers) may be provided with your delivery information to ship your order directly to your door. These third parties will only use this information for delivery purposes and will never use your information for any marketing purposes.

You may request the details of the personal information which we hold about you. If you would like to receive a copy of the information held on you please write to Kates Skates, 12 – 22 Dalkeith Street, Barrow In Furness, Cumbria, LA14 1SP and your request will be processed within 30 days.

If you believe that any of the information Kates Skates holds on you is incorrect or incomplete, please write to or email us as soon as possible, at the address above, or email data@kateskates.co.uk. Upon receipt, we will promptly alter any information found to be incorrect.

Online Privacy Policy Only

This online privacy policy only applies to the information collected through our website, not information collected offline.

Consent

By using our website, you are consenting to our privacy policy

Changes To Our Privacy Policy

If regulations change, or we decide to make changes to our privacy policy, these changes will be posted on this page.